Terms and Conditions

1. Interpretation

1.1 In these Terms:

“Company” means Trace and Chase New Jersey Inc.

“Customer” means the purchaser of Goods from the Company.

“Goods” means all goods sold and/or delivered by the Company to the Customer.

“Terms” means these terms and conditions of sale.

 

2. Application

2.1 These Terms apply to all sales of Goods by the Company.

2.2 No amendment, alteration, waiver, or cancellation of any of these Terms is binding on the Company unless confirmed by the Company in writing.

2.3 The Customer acknowledges that no employee or agent of the Company has any authority to make any representation, warranty, or promise regarding the Goods or the sale of the Goods other than as expressly stated in these Terms.

 

3. Prices

3.1 Prices are determined at the time of order and are subject to change without notice.

3.2 Prices are final and include all applicable federal, state, and local taxes and any other costs incurred until delivery to the Customer’s designated delivery address, unless otherwise stated.

3.3 The Company reserves the right to cancel any sale resulting from incorrect pricing, typographical errors, or other inaccuracies displayed on its website at the time of order.

3.4 Transactions must always be conducted in good faith by both the Company and the Customer. If a Customer identifies an item that appears to be mispriced, fraudulent, misidentified, or otherwise listed in error, the Customer agrees to notify the Company. The Company reserves the right to cancel and reverse any sale made in error at its sole discretion.

 

4. Payment

4.1 Payments must be made to the Company without deduction or discount except as stated in these Terms or in the applicable invoice.

4.2 Full payment equal to 100% of the invoice amount is required at the time the order is placed.

4.3 All sales are final, including orders containing items marked “Coming Soon” or “Pre-Order.”

 

5. Delivery

5.1 The Customer may choose their preferred shipping method from the options offered by the Company. Shipping options may include USPS, UPS, FedEx, DHL, local pickup, or other available carriers. The Company will use reasonable efforts to follow the Customer’s selected shipping instructions.

5.2 For local pickup orders, the Customer may collect the order from the Company’s designated business address or authorize a representative or third-party carrier to collect the order on the Customer’s behalf.

5.3 Customers will be notified of estimated delivery timelines prior to shipment. Estimated delivery times may vary depending on the Customer’s shipping address and selected shipping method.

5.4 Any delivery dates or estimates provided by the Company are estimates only and are not guaranteed.


Shipping Options

We offer several shipping options to get your order to you as quickly and affordably as possible.
Local Pick-Up (Free)
You may collect your order in person at our store in Totowa, New Jersey at no additional charge. Once your order is ready for pickup, we will notify you by email. Please bring your order confirmation and a valid photo ID when collecting your order. Pickup hours follow our regular store hours.
Standard US Shipping — $12.95
We ship to all 50 U.S. states via UPS and/or USPS. Orders over $199 qualify for free shipping within the contiguous United States.
We reserve the right to select the most appropriate shipping carrier for each order. Delivery timeframes are estimates only and may vary depending on destination, carrier delays, weather conditions, or other circumstances beyond our control.
Canada & Mexico — $19.95
We ship to Canada and Mexico via UPS and/or USPS. Orders over $299 qualify for free shipping to these destinations.
Please note that any applicable customs duties, import taxes, brokerage fees, VAT, or other import-related charges are the sole responsibility of the recipient. Trace ‘n Chase USA has no control over customs processing times and cannot be held responsible for customs delays or additional charges incurred at the border.
General Shipping Terms
All orders are processed and shipped subject to product availability and payment verification.
Risk of loss and title for all products pass to the Customer upon delivery of the shipment to the carrier.
If your shipment arrives damaged, you must contact us within forty-eight (48) hours of delivery at [support email] and retain all original packaging materials so we may assist you in filing a carrier claim.

 

6. Title

6.1 Legal and beneficial ownership of the Goods passes to the Customer upon delivery of the Goods to the Customer’s designated delivery address or upon pickup by the Customer or the Customer’s authorized representative.

7. Risk and Insurance

7.1 Risk of loss or damage to the Goods passes to the Customer upon delivery to the Customer’s designated delivery address or upon pickup.

7.2 Until delivery or pickup occurs, the Company will maintain reasonable care of the Goods and may insure the Goods against loss or damage at its discretion.

 

8. Inspection and Returns

8.1 Unless the Customer inspects the Goods and provides written notice to the Company within two (2) days after delivery or pickup that the Goods do not conform to the applicable specifications or descriptions, the Goods will be deemed accepted by the Customer in good condition.

8.2 If the Goods are proven not to comply with the applicable specifications or descriptions, the Customer must return the Goods to the Company, and the Company may, at its discretion, replace the Goods or issue a refund.

8.3 For sealed manufacturer products determined to contain defects, shortages, or quality issues, the Customer must address such claims directly with the manufacturer.

8.4 For Goods accompanied by a Certificate of Authenticity (“COA”), any claims regarding authenticity or the COA must be directed to the issuer of the COA.

8.5 The Company does not accept returns for raw, opened, or non-sealed Goods, including but not limited to raw trading cards, trading card lots, or similar collectible items. Customers are responsible for reviewing all photographs and descriptions before purchase. By placing an order for such Goods, the Customer accepts the condition and description as presented on the Company’s website.

 

9. Cancellations

9.1 All sales are final, including orders containing “Coming Soon” or “Pre-Order” items.

9.2 No order may be canceled, modified, or deferred without the prior written consent of the Company, which may be granted or withheld at the Company’s sole discretion. If consent is granted, the Company may require reimbursement for all losses, including lost profits, and may charge a cancellation fee of up to twenty percent (20%) of the total invoice value.

 

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, arising from any delay in delivery, defect in the Goods, or other issue related to the sale or use of the Goods.

10.2 The Customer acknowledges that the Company is not responsible for ensuring that the Goods comply with any specific safety standards, regulations, or legal requirements applicable in the Customer’s jurisdiction unless expressly stated otherwise.

10.3 To the fullest extent permitted by law, the Company’s total liability under any claim relating to the Goods or these Terms shall be limited, at the Company’s option, to:

(a) replacement or repair of the Goods;

(b) supply of equivalent Goods; or

(c) refund of the purchase price paid for the Goods.

10.4 The Company shall not be liable for any consequential, indirect, or incidental damages arising from the use of the Goods.

 

11. Warranty

11.1 All Goods supplied are subject only to any warranties provided by the original manufacturer.

11.2 Upon discovering any alleged defect in the Goods, the Customer must immediately notify the Company in writing.

11.3 The Customer must not attempt any repair, alteration, or remedial action regarding allegedly defective Goods without first obtaining written authorization from the Company.

 

12. Force Majeure

12.1 The Company shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to transportation delays, supply chain disruptions, natural disasters, fire, flood, earthquake, acts of God, strikes, labor disputes, war, terrorism, riots, governmental actions, or accidents.

 

13. Waiver

13.1 Any failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

 

14. Severability

14.1 If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

 

15. Governing Law

15.1 These Terms and any disputes arising from or relating to these Terms or the sale of Goods shall be governed by the laws of the State of New Jersey, without regard to conflict of law principles.

15.2 The parties agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in the State of New Jersey, and the parties consent to the jurisdiction of such courts.